Enterprise Support Plan

 In Blog, News

The Enterprise Support plan offers resources for customers running business & mission critical workloads on AWS, as well as any customers who want to:

– Focus on proactive management to increase efficiency and availability
– Build and operate workloads following AWS best practices
– Leverage AWS expertise to support launches and migrations

 

Plan Detail and Resources

Technical Support
24×7 access to
Sr. Cloud Support Engineers
via email, chat, and phone

Customer Contacts
An unlimited number of contacts
may open an unlimited number
of cases (IAM supported)

Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
Business-critical system down: < 15 minutes

Technical Account Manager

Your designated technical point of contact who provides advocacy and guidance to help plan and build solutions using best practices, and proactively keep your AWS environment operationally healthy.

Support Concierge

Quickly and efficiently get answers to your billing and account inquiries via a designated senior customer service professional who is familiar with you and your account

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